Frequently Asked Questions
Find answers to common questions
How does instant delivery work?
Once you complete your purchase, the account credentials or license key will be displayed immediately on your order page. You can also find them in your dashboard under "My Orders".
Is my payment secure?
Yes. All payments are processed through secure channels. Your funds are held in escrow until delivery is confirmed.
What if the product doesn't work?
Every product comes with a warranty period. If something doesn't work within the warranty window, you can open a dispute and get a replacement or refund.
How do I fund my wallet?
Go to Dashboard > Wallet > Fund Wallet. You can deposit via bank transfer, card payment, or USSD. Funds are credited instantly.
Can I sell on this platform?
Yes! Create an account and apply to become a seller. Once approved, you can list your digital products and earn from every sale.
What is the commission rate?
We charge a small commission (typically 5%) on each successful sale. This helps us maintain the platform and provide buyer protection.
How do I contact support?
You can reach us via WhatsApp, email, or by opening a support ticket from your dashboard. We respond within 24 hours.
Can I get a refund?
Refunds are available within the warranty period if the product is proven defective. Open a dispute with evidence and our team will review it.